The Fun Factory Posted August 22 Share Posted August 22 17 minutes ago, OutByEaster? said: Or to put it another way, there are currently more than 7,000 people who won't be able to enter the ground with less than two days to go. Terrible, terrible comms again by Villa. Should have said this clearly from the renew window straight away rather than flogging GA+ tickets all the time. 1 Link to comment Share on other sites More sharing options...
Kingman Posted August 22 Share Posted August 22 1 hour ago, OutByEaster? said: Or to put it another way, there are currently more than 7,000 people who won't be able to enter the ground with less than two days to go. Wonder if that takes into consideration the folk that have paid the uplift for a physical copy? Link to comment Share on other sites More sharing options...
Sid4ever Posted August 22 Share Posted August 22 6 hours ago, Follyfoot said: feel a bit of a tit now You are Jermaine Jenas and I claim my £5 2 Link to comment Share on other sites More sharing options...
mikeyp102 Posted August 22 Share Posted August 22 3 hours ago, The Fun Factory said: Terrible, terrible comms again by Villa. Should have said this clearly from the renew window straight away rather than flogging GA+ tickets all the time. It did say didn’t it? I thought we’d always known it was to be added to wallet? What they could have done is send the email 2 weeks ago so that any issues or concerns had plenty of time to be resolved. Link to comment Share on other sites More sharing options...
MrBlack Posted August 22 Share Posted August 22 I imagine some of those 7k left don't have a wallet and are planning to show the QR code from the email also, which is confirmed to be a viable alternative if you manage to get signal....so not a viable option. They'll be added to the 1-2k that don't have a clue and didn't even know they'd got an email about it. Link to comment Share on other sites More sharing options...
5-1 Posted August 22 Share Posted August 22 I've tried to ring all day about my issues and couldn't get through and sent a DM last night and haven't heard back. Shambles. I'm fine with adding it to my wallet if would only let me do it Link to comment Share on other sites More sharing options...
Hank Scorpio Posted August 22 Share Posted August 22 Well planned out as predicted then. Going to be long long queues to get in with gormless staff not knowing what to do is my prediction. Link to comment Share on other sites More sharing options...
tomav84 Posted August 22 VT Supporter Share Posted August 22 3 hours ago, GeordieVillan said: You would expect at least some of those, say 5,000-6,000, to sort it between now and kick off. That would still leave 1,000-2,000 on the day without a “valid” ticket to get in. Wonder if you can bet on a match start being delayed… wonder if we can have an express lane for those who have downloaded the ticket and generally know how to operate their smart phones and a lane for those still trying to figure out how to access their emails? 1 Link to comment Share on other sites More sharing options...
Hank Scorpio Posted August 22 Share Posted August 22 26 minutes ago, tomav84 said: wonder if we can have an express lane for those who have downloaded the ticket and generally know how to operate their smart phones and a lane for those still trying to figure out how to access their emails? That would be far too sensible and hard to plan Link to comment Share on other sites More sharing options...
mrchnry Posted August 22 Share Posted August 22 Spoke to the club today about transferring my ticket for Saturday. They said the option would be available by the end of the day. It still isn't an option. Link to comment Share on other sites More sharing options...
OutByEaster? Posted August 23 Author Moderator Share Posted August 23 Looks like there will be two additional points open around the stadium tomorrow for people that are struggling - the club no longer operates a physical ticket office, so it's good to know that there will at least be a presence on the ground. Link to comment Share on other sites More sharing options...
TDR V2 Posted August 23 Share Posted August 23 Somebody will be walking round with this on a sandwich board Link to comment Share on other sites More sharing options...
Colin79 Posted August 23 Share Posted August 23 9 hours ago, mrchnry said: Spoke to the club today about transferring my ticket for Saturday. They said the option would be available by the end of the day. It still isn't an option. That’s interesting, I asked the question yesterday when I called the club to transfer my sons ticket and was told that it’s something they are working on, but she seemed to have no idea when it would be live. Link to comment Share on other sites More sharing options...
Colin79 Posted August 23 Share Posted August 23 1 hour ago, OutByEaster? said: Looks like there will be two additional points open around the stadium tomorrow for people that are struggling - the club no longer operates a physical ticket office, so it's good to know that there will at least be a presence on the ground. With the ticket office gone you would hope that improved online function and call centre staffing increases coincide with that. Link to comment Share on other sites More sharing options...
turvontour Posted August 23 Share Posted August 23 2 hours ago, OutByEaster? said: Looks like there will be two additional points open around the stadium tomorrow for people that are struggling - the club no longer operates a physical ticket office, so it's good to know that there will at least be a presence on the ground. Wow. I hadn't appreciated they'd got rid of the ticket office. I had to go there before the Ajax game to get a printout as couldn't get in and there was a huge queue. What do people do now then if they have issues? Link to comment Share on other sites More sharing options...
Unused Sub Posted August 23 Share Posted August 23 15 hours ago, OutByEaster? said: Or to put it another way, there are currently more than 7,000 people who won't be able to enter the ground with less than two days to go. The 18k downloaded season tickets roughly fits the 70% mark set by our premier league overlords. Hopefully the other 7-8k will be packing plastic at the turnstile (like me!). I would assume it would be close to 100% of matchday tickets will be digital. So the overall percentage should be well in excess of this. Link to this seasons premier league handbook Quote R.17. Each Home Club shall ensure that a minimum of 70% of all available Home Tickets for each League Match are issued as Digital Tickets. Guidance Notwithstanding the minimum requirement set out above, Clubs are encouraged to ensure as many Home Tickets are issued as Digital Tickets as practicable. Link to comment Share on other sites More sharing options...
El Segundo Posted August 23 Share Posted August 23 17 hours ago, cheltenham_villa said: This can be easily done over email or twitter. On Twitter if your direct message AVFC_Support and give them the client references, they usually turn this around in 24 hours. This is how the process has worked for quite a while. I took the trouble to call over a month ago to see how it would work and was told calling was the only way. Link to comment Share on other sites More sharing options...
StefanAVFC Posted August 23 VT Supporter Share Posted August 23 Trying to get my mum’s ticket transferred to me for tomorrow. Twitter support don’t reply. Ticket office phone line is closed due to high demand. Can I download the app myself and download the ticket? Or take a screenshot? Or even just take the device with the ticket on it with me? if I don’t transfer it because you can’t seem to be able to do it, and I just have my mums ticket do they have any way of knowing it’s not her? What an unprofessional shambles. Link to comment Share on other sites More sharing options...
cheltenham_villa Posted August 23 Share Posted August 23 1 hour ago, El Segundo said: I took the trouble to call over a month ago to see how it would work and was told calling was the only way. calling is the only way if you want to upgrade a ticket. If its a swap and you have the client reference number then email or twitter is fine. I say this as someone who used twitter this week to reassign both mine and my sons season tickets for the arsenal game to a friend. Ive done it many times. Link to comment Share on other sites More sharing options...
Follyfoot Posted August 23 VT Supporter Share Posted August 23 (edited) 13 hours ago, 5-1 said: I've tried to ring all day about my issues and couldn't get through and sent a DM last night and haven't heard back. Shambles. I'm fine with adding it to my wallet if would only let me do it call 0121 327 5353 and tell them you are having problems and they will put you in queue to the ticket office rather than all the lines are busy message on the other number that cuts you off took me 40 minutes yesterday but they do pick up and tell you your place in the queue whilst you hold Edited August 23 by Follyfoot Link to comment Share on other sites More sharing options...
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