That is actually one of the stupidest long running complaint sagas of recent memory
The customer is totally round the bend.
Customer asked driver if his card machine was working, driver said it was but coudn't guarantee it would be where customer was going (notorious signal blackspot)
They decided that they'd try it there and then to make sure (this is the customers insistence), driver charged her the minimum fare that was on the meter. The payment worked. Customer decided to end the journey there because, well who knows why other than being a barmpot. Then complains they've been charged too much to go from one end of the street to the other
Thats a request from the council for the details as they've now gone to them to complain.
We get shit like that all the time