it's not about the fawning but I always expect a good level of customer service when i go somewhere ( for want of a better word ) .. I'll walk out of shops if I don't get served in about 30 seconds ( I don't mean if it's busy and staff are all occupied , but if they are sitting about scratching their arses ) ..
I'd gone in prepared to buy the Evoque or plan B another XF , i hadn't even considered another other options at that point ... really in that class of car it comes down to the XF or a 5 series , I'm not 87 so wouldn't consider a Merc .. and the 5 series is , well it's a 5 series isn't it , but the Evogue had intrigued me and gone to the top of the list
and then I was a little underwhelmed by them both .... a salesman may have persuaded me , told me how the ride was so good that it wouldn't matter that the wing mirrors look like they were cast from dumbo's ears , the reliability , the blah blah blah ... that nobody even bothered to speak to me meant I went home and looked on the interweb for alternatives that I hadn't even considered before i.e Audi
So in your case, my comment above would have netted them a sale? To that JLR dealer you were an open goal, a sitter..... interested in not one but two possible options - a coffee and a chat would have sorted the deal.
Instead, ze Germans again succeed where we fail.